PBX IVR System – Smart Call Routing for Businesses
A PBX IVR system (Interactive Voice Response) from Pixel Voice Technology helps your business manage incoming calls professionally and efficiently. With IVR, your callers hear a menu of options and are automatically routed to the right department or person without the need for a receptionist.
Why Use IVR in Your PBX?
- Professional First Impression: Greet callers with a custom, branded welcome message.
- Faster Call Routing: Reduce wait times by sending callers directly to the right team.
- 24/7 Availability: Handle calls even after business hours with automated menus and voicemail options.
- Reduced Call Handling Costs: Minimise the need for manual call transfers.
How the IVR System Works
When someone calls your business, the IVR plays a pre‑recorded greeting with menu options. Callers press a number on their keypad (or use voice recognition) to choose an option, and the PBX routes them instantly to the right destination — whether it’s sales, support, or billing.
Example Use Case
A retail company sets up an IVR menu: “Press 1 for Sales, Press 2 for Support, Press 3 for Store Hours.” This ensures that each call is directed instantly, reducing workload for staff and improving caller satisfaction.
Pricing
All hosted PBX plans from R80 per extension per month include our enterprise‑grade IVR system. Call rates start from R0.45c per minute. You can also opt‑in for a dedicated Cloud PBX Tenant with unlimited extensions. APPLY NOW
Frequently Asked Questions
Can I customise the IVR menu?
Yes. You can create custom greetings, menu options, and call routing rules tailored to your business needs.
Does the IVR work after hours?
Yes. Our IVR can handle calls 24/7, automatically routing them to voicemail or on‑call staff after hours.
Do I need extra hardware for IVR?
No. The IVR feature is fully cloud‑based and works with your existing desk phones, mobile apps, and softphones.