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How VoIP Compares to Other Communication Tools
Understanding VoIP, Cloud PBX, and how they differ from traditional systems.
What is VoIP and what does it stand for?
VoIP stands for
Voice Over the internet.
In simple terms, it lets you make phone calls over the internet instead of using traditional phone lines. Your voice is converted into a digital signal, which is then sent over your internet connection.
But VoIP is more than just internet calling. A cloud-based VoIP phone system can offer powerful features for businesses — like call recording, voicemail to email, and mobile extensions — all without the costs of old-school phone systems.
How is VoIP different from chat apps like Zoom or Teams?
Plenty of apps today offer voice calling — Zoom, Microsoft Teams, Skype, and Google Meet, to name a few. But most of them are built for internal communication. You can call people who also use the app, but reaching regular landline or mobile numbers is often limited or comes at an extra cost.
For example, Skype lets you call mobile numbers and landlines, but it charges separately. Skype for Business is fine for companies already deep in the Microsoft ecosystem, but even then, it lacks flexibility and advanced features.
That’s where a cloud-based VoIP system is different. VoIP solutions from Pixel Voice Technology offer full connectivity — not just app-to-app, but to landlines, mobile phones, and other devices. With a hosted PBX, your phone system integrates with other platforms and offers 200+ features, including:
- Call recording and tracking
- Real-time call monitoring
- Advanced reporting
- Free inter-branch calls
- Scalable extensions (from 3 to over 1,000)
And because it runs over the internet, you get lower call rates — with fixed per-minute or per-second billing and no long-term contracts.
VoIP vs Traditional Landlines
Traditional phone lines rely on copper cables and fixed desk phones. If you're not at your desk, you miss the call.
With a VoIP-powered PBX, calls travel over the internet. You can take and make calls from a desk phone (like Yealink), a laptop, or a mobile app — all with the same number. It’s ideal for remote work, hybrid teams, and businesses with multiple locations.
You’ll also reduce physical infrastructure. No tangled cables or extra hardware — just a single LAN connection or Wi-Fi.
With Pixel Voice Technology, you get a flexible, low-cost communication system that grows with your business — whether you're running a call center, a growing SME, or a home-based office.
Switching to VoIP means better mobility, more control, and serious savings. Ready to make the move?
Enterprise-grade voice for modern teams
Cloud PBX & SIP Trunking — power, reliability, scale
Pixel Voice combines a carrier-grade SIP backbone with a feature-rich Cloud PBX to give your business crystal-clear calling, smart routing, and the flexibility to grow fast. Built for SMEs and enterprises that demand high ASR, ultra-low PDD, and rock-solid uptime.
Cloud PBX Multi-tenant
All the features of a big-ticket phone system—without the hardware, headaches, or hidden costs.
- IVR & Call Flow Designer — route callers to the right team in seconds
- Call Recording & Voicemail-to-Email — quality control and easy audits
- Call Queues & Ring Groups — reduce wait times and missed calls
- Call Forwarding & Follow-Me — stay reachable on any device
- Transfers (Blind/Attended) & Music on Hold
- Admin Portal — add users, reports, and rules in minutes
- Security — TLS/SRTP, IP allow-listing, fraud controls
Plug & Play: Works with softphones, IP phones, and mobile apps.
Scale Fast: Add extensions on the go; no downtime; Access to Client Portal.
SIP Trunk Carrier-grade
Direct connectivity to our network for clear, reliable inbound and outbound calling—locally and worldwide.
- High ASR & Ultra-low PDD — faster call setup, fewer drops
- Free DID included; port your numbers or get new ones
- Burst-safe capacity for campaigns and peak hours
- International Calls — connect affordably to 100+ countries
- Redundant routes & geo-failover to keep you online
- IP authentication & secure signaling (TLS)
- Transparent pricing — Pay-As-You-Go or Uncapped options
BYO PBX
99.99%
Network Uptime
100+
Countries Covered
24h
Average Setup Time
24/7
Expert Support
Need a Custom Solution
Tailored for Heavy Call Traffic?
Get lower rates and premium features with a plan designed to grow with your business.
TALK TO AN EXPERT NOWGet flexible pricing, tailored for your enterprise-level needs
Call Center Solution
Cloud-Based Dialer: EziDialer
Our web-based dialer is built for teams that need speed and control. Automate calls to raise productivity. It’s hosted and ready to use.
0%Avg. connect uplift
0Calls per agent/hr
0%Quality monitored
0 minAgent setup/min
✓
Call Blending
Blend inbound with outbound campaigns for flexible staffing.
✓
Multi-Step Campaigns
Build flows with scripts, rules, and actions per step.
✓
Quick Setup
Activate 2 to 1,000 agents fast without delays.
✓
Call Task
Create tasks to manage each campaign step.
✓
Intelligent Automation
Use rules to control pacing and retries with less work.
Cloud Dialer, Built for Call Centers
Fast to deploy. Powerful where it matters. Everything your team needs to dial smarter, coach better, and scale confidently.
Live Agent Monitoring
Listen, whisper, or barge into calls in real time to coach agents and protect quality on every conversation.
Custom Campaigns
Create campaigns quickly. Load lists, attach scripts, and set dialing rules that match your goals.
Call Recording
Capture every call securely for training, QA, and compliance with flexible retention options.
Agent Performance Stats
See real-time talk time, connect rate, success rate, and outcomes per agent or team.
CRM Integration
Sync contacts and outcomes automatically. Reduce manual work and keep data clean across systems.
Works seamlessly with your CRM
VoIP & Call Center Plans
Reliable voice services for every type of business — All plans include a free DID and high-quality local & international calling.
Choose between Pay-As-You-Go for flexible usage or Unlimited for predictable monthly costs. Add extensions, agents, or dialer seats anytime as your team grows.
Pay-As-You-Go
Unlimited SIP R199 / Cloud PBX R499
Single SIP Trunk PAYG
No Monthly Fee — Pay-As-You-Go
Simple and flexible voice calling for businesses that only want to pay for the minutes they use.
Key Benefits
- R0.27/min local calls (PAYG)
- R50 setup (once-off)
- Free DID included
- Works with any PBX, softphone or IP phone
- Global connectivity (local & international)
- Scales instantly as your business grows
- *Uncapped applies Fair Use Policy (FUP)
Cloud PBX Most Popular
R60 / Extension / Month
A fully hosted PBX system designed for modern teams — add extensions as you grow and manage everything online.
Key Benefits
- From R0.29/min local calls (PAYG)
- R199 setup (once-off)
- Voicemail, IVR, call forwarding & ring groups
- Free Business DID
- Works on mobile apps, desktops & IP phones
- Perfect for SMEs and growing teams
- *Uncapped subject to FUP
Call Center Solution
From R347 / agent / month + R0.27/min calls
A complete call center platform with predictive dialing, recording, scripting, real-time dashboards and reporting.
What’s Included
- Cloud PBX for agents + Ezi-Dialer All-In-One
- R500 once-off setup (per dialer instance)
- Predictive dialing – unlimited on All-In-One
- Recording & scripting included
- Real-time dashboards, agent stats & campaign control
- Voice calls billed at R0.27/min
- Ideal for outbound, inbound & blended call centers
Compare our plans side by side and choose the one that fits your team best. Every plan includes a free DID, reliable call quality, and access to our support team.
| Plan | Setup Fee | Monthly Fee | Call Rates (from) | Free DID | Seats | Key Features |
|---|---|---|---|---|---|---|
| SIP Trunk | R50 (once-off) | No monthly fee (PAYG) | R0.27/min | Included | N/A | Flexible usage, works with any PBX or IP phone |
| Cloud PBX | R199 (once-off) | R60 / extension / month | From R0.29/min | Included | Per extension | Hosted PBX with IVR, ring groups, voicemail-to-email |
| Call Center Solution | From R500 (once-off) | From R347 / agent / month | R0.27/min (dialer traffic) | Included | Per agent | Cloud PBX + Ezi-Dialer All-In-One (predictive dialer, recording, scripting, reporting) |
* Uncapped products apply a Fair Use Policy (FUP). Contact sales for thresholds & SLA details.
Ezi-Dialer (Cloud-Based Dialing Platform)
Ezi-Dialer is Pixel Voice’s cloud-based dialer solution for outbound and blended call centers. Launch campaigns in your browser, with no local servers or complex setup.
| Plan | Setup Fee | Monthly / User | Predictive Dialing | Platform Cost | Trunk Cost (Voice Rate) | Recording | Scripting | Non-Answer Charge | Best For |
|---|---|---|---|---|---|---|---|---|---|
| Pay-As-You-Go Start small | R500 once-off | R50 / user / month | R0.03 per dialer minute | R0.09 per minute | R0.27 per minute | R0.03 per recorded minute | R0.05 per scripting minute | R0.005 per non-answered call | Trials, small teams, low-volume campaigns |
| All-In-One Recommended | R500 once-off | R347 / user / month | Unlimited – included | Included | R0.27 per minute | Free / included | Free / included | R0.005 per non-answered call | Established call centers & high-volume dialing |
All prices are in South African Rand (ZAR). Voice calls are billed at R0.27 per minute on both plans. Volume-based discounts are available for larger teams and higher traffic – talk to us for a custom quote.
👉 Swipe left/right to see the full pricing table
Compare our voice plans
All plans include free in-network calling, a free DID number and a self-service portal to manage balance, invoices and upgrades. International calling is available on request.
Call rates shown are base rates. Final rates may vary by volume and traffic profile.| Feature | Single SIP Trunk | Cloud PBX | Call Center Voice |
|---|---|---|---|
| Plan / Rental |
Free trunk Pay-as-you-go usage |
R60 / extension / month Hosted PBX |
Custom / volume-based Designed for high-volume traffic |
| Local Call Rate | From R0.35 / min | From R0.29 / min | From R0.27 / min |
| Free In-Network Calls | ✔ | ✔ | ✔ |
| Free DID Number | ✔ | ✔ | ✔ |
| International Calling | On request | On request | On request |
| Included Extensions | Not included Use with your own PBX / device | Per extension R60 / ext / month | Per agent / extension Custom for each center |
| PBX & Call Features | Core trunk only | Full Cloud PBX features IVR, ring groups, voicemail-to-email, etc. |
Cloud PBX + call center routing Ideal for blended inbound / outbound teams |
| Call Recording | Optional add-on | ✔ | ✔ |
| Predictive Dialer (Ezi-Dialer) | Not included | Not included |
Ezi-Dialer integrated Dialer pricing available on the Ezi-Dialer page |
| Volume Discounts | × | × | ✔ |
| Self-Service Portal | ✔ | ✔ | ✔ |
| Ideal For | Single numbers, home users, small offices | Growing teams needing PBX features | Contact centers and high-volume campaigns |
👉 Swipe left/right to see all plans
Advanced algorithms
Predictive Dialing
Our advanced algorithms anticipate agent availability and automatically initiate the next call, minimizing idle time and maximizing productive talk time. Fine-tune the predictive dialer to your preferences, configure compliance rules, and decide the optimal number of simultaneous call attempts to meet your campaign goals.