Your business relies on secure communication. Protecting call data, customer information, and business workflows ensures compliance, reliability, and peace of mind.

Cloud PBX Security and Data Protection

• Encrypted connections: All PBX signaling is protected with TLS, and media streams are secured with SRTP.

• Firewall and access control: Enterprise-grade firewalls and intrusion detection prevent unauthorized access.

• Redundancy and uptime: Redundant systems and failover provide 99.99% service availability.

• Fraud prevention: Real-time monitoring detects unusual patterns to block toll fraud.

• Data protection: Call logs and account data are securely stored under strict compliance standards.

SIP Trunk Security: Encrypted and Reliable Connections

• TLS & SRTP encryption to protect SIP signaling and media traffic.

• Tier-1 carriers ensure both quality and secure routing of calls worldwide.

• Call usage monitoring to guard against fraud and misuse.

• Firewall policies to block unauthorized SIP attempts.

Call Center & Business Phone System Security

• Scalable capacity without sacrificing security.

• User-level access controls for admins, supervisors, and agents.

• Data compliance with international standards.

• Monitoring & reporting tools for visibility into usage and anomalies.

Ezi-Dialer Data Security and Compliance

Because Ezi-Dialer handles not just calls but also campaign data and customer records, it has its own dedicated protections:

• EU-only storage: All customer data is stored in the European Union across redundant data centers.

• Secure transfer: TLS/SSL encryption on all connections; voice encrypted end-to-end.

• Identity & access management: MFA, SSO, and role-based permissions (agent, supervisor, operator, back office, admin).

• Data retention & archiving:

  • Campaign data archived after 6 months of inactivity, retained at least 10 years while you remain a customer.

  • Call recordings retained for at least 3 years by default.

  • Data can be exported or deleted at your request.

• In-house storage option: Option to mirror campaign data into your own database for compliance or reporting.

• Strict provider access: Access for support is limited, logged, and only when necessary.

Firewall & Network Requirements for Ezi-Dialer

Ezi-Dialer is browser-based and uses WebRTC for real-time calls. Most networks work without adjustments, but if firewalls are restrictive, outbound access should be allowed for:

• HTTPS (TCP 443)

• STUN/TURN (UDP 3478, TCP 443 fallback)

• WebRTC audio ports (UDP 16384–65535)

Data Retention, Archiving, and Export Options

• Campaign data archived after 6 months.

• Retained minimum 10 years while active customer.

• Call recordings kept 3 years by default.

• Customers may export or request deletion at any time.

Trust Pixel Voice Technology for Secure VoIP Services

Your communications are mission-critical, and we treat them that way. Whether you use Cloud PBX, SIP Trunks, or Ezi-Dialer, your data and voice traffic are protected by enterprise-grade encryption, compliance, and redundancy.