PBX Call Waiting – Never Miss an Important Call
The PBX call waiting feature from Pixel Voice Technology ensures you never miss an important call — even when your line is busy. When you’re already on a call, our system notifies you of another incoming call, giving you the option to place your current caller on hold and answer the new one.
Why Use Call Waiting?
- Never Miss Opportunities: Take urgent calls even if you’re already speaking with another customer.
- Professional Service: Reduce missed calls that could lead to lost business.
- Efficient Call Management: Choose whether to switch, hold, or continue your current call.
- Works with All Devices: Receive call waiting alerts on desk phones, mobile apps, and softphones.
How Call Waiting Works
When a second call comes in while you’re already on the phone, you’ll hear a gentle beep or see an on‑screen notification. You can then put your current caller on hold, take the new call, or send it to voicemail — all without ending your ongoing conversation.
Example Use Case
A sales representative is on a call with a client when an urgent inquiry comes in. Call waiting alerts them immediately, allowing them to answer and secure the new lead without losing the first customer.
Pricing
All hosted PBX plans from R80 per extension per month include the call waiting feature as part of our full enterprise‑grade PBX system. Call rates start from R0.45c per minute. You can also opt‑in for a dedicated Cloud PBX Tenant with unlimited extensions. APPLY NOW
Frequently Asked Questions
Can I turn off call waiting if I don’t want it?
Yes. You can enable or disable call waiting per extension in your PBX settings.
Does call waiting work with mobile softphones?
Yes. Call waiting works with desk phones, mobile apps, and softphone applications.
Does call waiting cost extra?
No. Call waiting is included at no extra cost in all our PBX packages.