PBX Call Transfer – Seamless Call Handoffs for Your Team

The PBX call transfer feature from Pixel Voice Technology makes it easy to send calls to the right person or department without losing connection. Whether you need to hand a caller to another team member or transfer them to a different office location, our system makes it quick and professional.

Why Use Call Transfer?

• Professional Handoffs: Avoid asking customers to hang up and call another number.
• Faster Resolutions: Send calls directly to the person best equipped to help.
• Supports Remote Teams: Transfer calls between locations or to mobile devices.
• Multiple Transfer Types: Choose attended (warm) or unattended (blind) transfers.

How Call Transfer Works

With attended transfers, you speak to the receiving party first before completing the transfer. With unattended transfers, the call is sent immediately without introduction. Both options are available across desk phones, softphones, and mobile apps.

Example Use Case

A receptionist receives a call for the sales team. They quickly transfer the caller to the right salesperson, ensuring a smooth customer experience.

Pricing

Call transfer is included in all hosted PBX plans starting from R80 per extension per month. Call rates start from R0.45c per minute. Dedicated Cloud PBX tenants with unlimited extensions are also available. APPLY NOW

Frequently Asked Questions

What is the difference between attended and unattended call transfer?

Attended transfers let you speak to the receiving party first, while unattended transfers send the call directly.

Can I transfer calls to mobile numbers?

Yes. You can transfer calls to any internal extension, external number, or mobile phone.

Does call transfer work with remote employees?

Yes. Transfers work across all devices including desk phones, mobile apps, and softphones.