01 Introduction

Welcome to Pixel Voice Technology. These Terms & Conditions apply to all purchases, subscriptions, and services ordered through shop.pixelvoice.co.za.

By placing an order, creating an account, or using any of our services, you confirm that you have read, understood, and agree to be bound by these terms.

02 Services Provided

Pixel Voice Technology provides cloud-based voice and communication services, including:

• SIP Trunk services for local and international calling
• Cloud / Hosted PBX extensions for businesses and call centers
• Ezi-Dialer predictive dialer system for outbound campaigns
• DID (Direct Inward Dialing) numbers and voice routing

Services are offered on a prepaid or subscription basis, depending on the product selected at checkout.

03 Account Registration

To activate any service, you must:

• Provide accurate and complete personal or business information
• Submit valid identification and supporting documents when requested
• Keep your login details secure and confidential

Pixel Voice reserves the right to reject, suspend, or terminate accounts and orders if the information provided is false, incomplete, or suspected to be fraudulent.

04 Payment & Billing

4.1 Payment Terms

Unless otherwise agreed in writing:

• All products require upfront payment before activation
• Setup fees are non-refundable once the service is provisioned
• SIP Trunk setup fee: R99 once-off
• Cloud PBX extension: R50/month per extension + R99 setup
• Ezi-Dialer pricing is billed as per the approved quotation

4.2 Billing Cycles

Monthly services renew automatically on a recurring basis unless cancelled via the client portal. Invoices are due immediately upon issue unless otherwise stated on the invoice.

4.3 Non-Payment

Failure to pay invoices by the due date may result in:

• Temporary suspension of services
• Removal of assigned DIDs or routing
• Termination of SIP, PBX, or dialer access

05 DIDs & Number Porting

5.1 New DIDs

DIDs are assigned based on availability from our upstream carriers. In rare cases, a DID may need to be changed due to regulatory or network constraints. Pixel Voice will give reasonable notice where possible.

5.2 Porting Existing Numbers

To port an existing number into Pixel Voice, the following are required:

• Copy of ID
• Proof of address
• Bank account confirmation letter
• Porting fee: R120 per number

Porting usually takes approximately 24 hours after submission to the carrier. This timeline is indicative and may change due to upstream carrier processes. Pixel Voice is not responsible for delays outside our control.

06 Fair Usage & Restrictions

You agree not to use Pixel Voice services for:

• Illegal, fraudulent, or abusive activities
• Traffic stimulation or artificial traffic generation
• High-volume dialer traffic on products not designed for call centers
• Spam calling, robocalling, or harassment

We reserve the right to suspend or terminate services, or block specific destinations, if traffic patterns indicate abuse, non-compliance with telecom regulations, or risk to our network or partners.

07 Service Availability & Quality

Pixel Voice aims to maintain high availability and quality across all services. However, service continuity depends on several factors, including:

• Internet connectivity and stability on the customer side
• Upstream carrier performance and network routes
• Local network devices such as routers, firewalls, and switches

While we strive for excellent uptime, 100% uptime is not guaranteed. Voice quality may vary due to customer network conditions or external factors beyond our control.

08 Support

Support is available through the following channels:

• Support tickets via the Pixel Voice client portal
• Live chat within the Pixel Voice app (where available)
• Email support during business hours

Certain after-hours or emergency requests may be billed separately if they fall outside standard support scope or require custom engineering work.

09 Refund Policy

Non-Refundable Items:

• Setup fees
• Porting fees
• Used airtime / call credit
• Services already provisioned and activated

If a service cannot be delivered due to internal reasons on our side, Pixel Voice may issue a credit or refund at our discretion, or offer an alternative solution.

10 Cancellation

You may cancel services at any time through the client portal or by submitting a written request, subject to any agreed minimum term or contract.

• Cancellation does not automatically trigger a refund
• Any outstanding invoices remain payable
• DIDs linked to cancelled services may be released or reassigned

11 Data & Privacy

Pixel Voice collects and processes customer information for the purposes of:

• Account creation and verification
• Billing and payment processing
• Service provisioning and support
• Regulatory and legal compliance

We do not sell customer data to third parties. Information may be shared with carriers, regulatory bodies, or law enforcement only when required by law or necessary to provide services.

12 Compliance with South African Law

Pixel Voice operates in line with applicable South African laws and regulations, including but not limited to:

• ICASA regulations
• POPIA (Protection of Personal Information Act)
• RICA requirements where applicable

You are responsible for ensuring that your use of our services is compliant with all applicable laws in your jurisdiction and in any country you call.

13 Service Modifications

Pixel Voice may update pricing, features, or technical specifications from time to time. Where changes materially affect your service or pricing, we will provide reasonable notice using the email address or communication channels on your account.

14 Liability

Pixel Voice is not liable for any indirect, incidental, or consequential loss, including loss of income, revenue, or business arising from:

• Service outages or call failures
• Third-party carrier issues
• Incorrect configuration on the customer network
• Events beyond our reasonable control (force majeure)

To the extent permitted by law, our total liability for any claim is limited to the total amount you paid for the affected service in the month preceding the event.

15 Contact Information

If you have questions about these Terms & Conditions, please contact:

Pixel Voice Technology
Website: https://pixelvoice.co.za
Client Portal: https://shop.pixelvoice.co.za
Email: support@pixelvoice.co.za