Privacy Policy
Last updated: 17/03/2025
Pixel Voice Technology (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services, including VoIP solutions (Cloud PBX, SIP Trunk), IT Support, And IP Phones, and Printers sold through our WooCommerce store.
1. Information We Collect
We collect the following information:
✅ Personal Information: When you sign up, place an order, or contact us, we may collect your name, email, phone number, billing/shipping address, and payment details.
✅ VoIP-Related Data: For Cloud PBX and SIP Trunking services, we collect call logs, call duration, IP addresses, and other necessary call data for service functionality and billing.
✅ Payment Information: Payments are processed securely via Paystack or other payment gateways. We do not store credit card details on our servers.
✅ Technical Information: We may collect your IP address, browser type, and device information for security and analytics.
2. How We Use Your Information
We use your data for:
- Providing Services: To process orders, set up VoIP services, and deliver purchased items.
- Billing & Payments: To charge for services and products securely.
- Customer Support: To respond to inquiries and resolve issues.
- Marketing & Promotions: To send updates on offers (you can opt out anytime).
- Security & Fraud Prevention: To protect against unauthorized access and fraud.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share it with:
- Payment Providers (e.g., Paystack) for transaction processing.
- Shipping Carriers to fulfill your orders.
- Regulatory Authorities if required by law.
4. Data Security
We use SSL encryption and secure hosting to protect your data. While we take security seriously, no system is 100% secure, so we encourage safe online practices.
5. Your Rights & Choices
You can:
- Request access to your personal data.
- Correct or delete your data.
- Opt out of marketing emails.
To exercise these rights, contact us at [your email].
6. Cookies & Tracking Technologies
We use cookies to improve your experience. You can disable cookies in your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for updates.
For questions, contact us at info@pixevoice.co.za
